If goods are not fit for the purpose as described we will refund the item in full. Refunds are paid to the account used to make the original payment.
Where goods have been supplied in accordance with the purchase order, but the customer finds the products to be unsuitable, the customer must contact Compak within 7 days of receipt to agree a return. Once agreement has been made, the customer may return the item(s) in the original packaging at their own expense. Upon receipt of the goods if they are in original condition a refund or exchange will be processed. Goods returned without prior agreement are liable for non-acceptance and will be held at the customer's risk. This does not affect your statutory rights as a consumer.