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Delivery Information

Delivery charges

Accurate delivery charges will be shown in the shopping cart once all items have been added and the delivery address confirmed. Delivery charges are based on value as follows:

  • £7.50 for orders under £50.00
  • £10.00 for orders over £50.00

These delivery charges apply to addresses in England, Wales and parts of Scotland

A delivery surcharge of £2.50 applies to the following postcodes: TD, KA, ML, KY, FK, G, DG

Any other postal codes please contact the office and somebody will be able to help you.

Delivery Times

*Due to stock take, orders could take up to 7 days longer than usual to dispatch*. We aim to deliver goods within 3 working days from date of order. However, we cannot be held liable for any delays due to circumstances beyond our control. Our couriers deliver between 8am – 5pm Monday to Friday. Special deliveries outside of these times can be arranged - a surcharge applies. Please contact the office to arrange a special delivery.

Delivery Terms

Goods are despatched via courier service or an independent haulier and in both cases a signature is required upon delivery. However, goods can be left as instructed at time of order at the owner’s risk. In this case, Compak will not be held responsible for lost or damaged goods.

Non Deliveries

In the event there is no-one available to receive the order, the courier will leave a card asking you to contact the local depot to arrange another delivery. However, deliveries redirected to a different address will incur a redirect charge. If a courier has had no response from a calling card the goods will be returned to Compak after 3 - 5 working days. If redelivery is requested after this, customers will be required to pay the additional carriage cost.

Rejected Goods

Customers who believe their order is damaged upon delivery must reject the goods with the courier at time of delivery. Upon the goods being returned to Compak for inspection damaged goods will be replaced immediately free of charge. If the goods are found not to be damaged, the customer will be charged for the redelivery.

Claims

Shortages or rejections not apparent at the time of delivery must be digitally photographed and reported to the office within 3 working days upon receipt of goods. If Compak are held responsible for a claim we will replace the goods free of charge.